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Advanced metering infrastructure

Consumer portal

Eaton’s Yukon consumer portal is a dynamic, web-based platform that enables utilities and their customers to better manage end-use demand and consumption.

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Intuitive design
User-friendly experience
Rate & billing analysis tools
Engage customers
Educate & empower customers
Improve customer satisfaction

Core features

  • Mobile-optimised
  • Social media integration
  • Navigation and tutorial overlays
  • End-user customisable widgets to select from
  • Supports presentment of electric, water and natural gas information
  • Presents data both in usage/demand units and dollars
  • Built-in comparison tools and weather overlays
  • Energy markers to track home/business efficiency improvements
  • Administrative dashboards and customer service tools
  • Optional bill presentment and bill payment add-on modules
  • Supports prepaid metering via optional pre-pay module
  • Fully hosted application for easy and secure implementation

Consumer engagement

Designed to empower and educate consumers about moderating their electric, gas and water usage, the portal also provides access to smart data on consumption trends, allowing customers to analyse rate and billing options, modify behaviours and realise energy and water savings. It's the engaging, intelligent connection that transforms metering data into insights for action.

Enables innovative incentives

The portal delivers data needed to create incentives such as rate and rebate offers, achieve energy efficiency goals by lowering peak demand, provide verifiable usage/consumption savings, unlock powerful dynamic pricing rewards and enhance consumer programmes through targeted marketing and value-added services.
Specifications

Details

CUSTOMER SERVICE TOOLS

Provides insight into billing, weather events, outage alerts and energy/water consumption

Customers can analyse which rates or programs may be best for them based on their historical energy profile via easy-to-understand comparisons
USER-FRIENDLY INTERFACE
 Consumers can easily diagnose and correct wasteful usage patterns, set goals to reduce consumption, monitor progress and track results, and receive timely updates for service changes
ADMINISTRATIVE TOOLS
 Dashboards to track user registrations, user logins, property profile completions, utility-wide usage information, and tools for customer service representatives to actively assist portal users
OPTIONAL MODULES

Bill presentment

Bill payment

Outage messaging

Pre-pay module
SUPPORT OF THIRD-PARTY CONSUMER PORTALS
 It should be noted that Eaton's Yukon ODMS and AMI/Smart Grid solutions support integration with consumer portals of other vendors as well, including numerous CIS providers. Contact Eaton for additional information
Download Links

Additional resources

Eaton customers can access software, firmware and additional product documentation at My.Eaton.com. To request access, visit My.Eaton.com and complete the registration form. Please note that requests for access can take several days to process. If your matter is urgent, contact the customer support group at 800 815 2258.

My.Eaton

New to AMI and DR?

Learn about the fundamentals of Advanced Metering Infrastructure (AMI)

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Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.
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