Eaton’s Yukon prepaid metering software offers utilities an exceptionally economical solution to transition your challenging customers into utility champions – offering consumer-centric flexibility while eliminating the need for costly hardware that can be difficult to install and manage. The prepayment solution integrates to any CIS or billing system, facilitating automated monitoring and customer notification services, as well as remote disconnect and reconnect of AMI meters.
This offering is an add-on module to the Eaton Yukon Consumer Web Portal.
STREAMLINED OPERATIONS AND ENHANCED CUSTOMER SERVICE |
Avoid the costs of writing off bad debt and collection services for delinquent customers Enables immediate service activation once funds have been received, without delay, and without prioritised or after-hours truck rolls Supports application of business rules for any utility or regulatory policies regarding disconnects during high or low temperature conditions, particular times of day (late night or early morning), holidays, etc. Reduces mental anguish of utility staff dealing with payment issues and disconnections Enhances safety of utility personnel by reducing frequency of in-person payment collection after disconnection events |
A CONSISTENT USER EXPERIENCE ACROSS DESKTOPS, TABLETS AND MOBILE DEVICES |
Convenient customer billing and payment options |
CUSTOMISABLE NOTIFICATIONS FOR USAGE THRESHOLDS AND PAYMENT BALANCES |
Better information about energy usage and fewer surprises for your customers |
CUSTOMER/MEMBER EMPOWERMENT |
Monitor remaining balance and schedule automatic deposits Align utility payments to paycheque or direct deposit schedules Eliminate the risk of late fees, accrued interest and service interruption Select from cheque, credit or debit payment options Ability to pay down utility debt over time as portion of each payment transaction Set energy saving goals and event markers for energy use Reduce or eliminate high initial deposits |
PRE-PAY REVENUE ARRIVES IN ADVANCE OF CONSUMPTION |
Enables investment, cash flow management and increased returns |
REMOTE DISCONNECT AND RECONNECT CAPABILITY WITH AMI METERS |
Enhances productivity and reduces personnel requirements |
SUPPORT OF THIRD-PARTY PREPAID SOLUTIONS |
Eaton’s Yukon ODMS and AMI/Smart Grid solutions support integration with prepaid metering applications of other vendors as well, including numerous CIS providers. Contact Eaton for additional information |
Eaton customers can access software, firmware and additional product documentation at My.Eaton.com. To request access, visit My.Eaton.com and complete the registration form. Please note that requests for access can take several days to process. If your matter is urgent, contact the customer support group at 800 815 2258.
Learn about the fundamentals of Advanced Metering Infrastructure (AMI)