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Advanced metering infrastructure

Prepaid metering

Eaton’s Yukon prepaid metering software offers utilities an exceptionally economical solution to transition your challenging customers into utility champions – offering consumer-centric flexibility while eliminating the need for costly hardware that can be difficult to install and manage. The prepayment solution integrates to any CIS or billing system, facilitating automated monitoring and customer notification services, as well as remote disconnect and reconnect of AMI meters.

This offering is an add-on module to the Eaton Yukon Consumer Web Portal.

Increase customer payment flexibility
Enhance customer service
REDUCE BAD DEBT & ARREARS
Fewer write-offs
TRANSITION CUSTOMER MINDSET VIA SELF-BUDGETING TOOLS
Reshape customer relationships

Core features

  • Low upfront costs
  • Low participant fees
  • No transaction fees
  • No on-site hardware required
  • Automated monitoring and customer notification
  • Integrates to any third-party CIS or billing system
  • Fully hosted and managed
  • Remote disconnect and reconnect capability

Reduced total cost of ownership

The prepayment approach reduces total cost of ownership with low upfront costs, low participant fees, and no transaction fees, while providing customers with options that reduce the occurrence of accounts in arrears.

Fully hosted and managed software solution

Prepaid metering software removes the need for hardware, reducing costs while easing deployment and management. It easily integrates to any provider’s CIS or billing system for ultimate flexibility.
Specifications

Prepaid metering

End-to-end Smart Grid systems begin with power generation and end when consumers pay their utility bill, so it is important to offer them Pre-Pay solutions. Eaton’s Pre-Pay solutions benefit electric, gas and water utilities by increasing customer satisfaction, improving cash flow, reducing risk and providing potential for significant energy savings. With traditionally high levels of customer adoption and usage, Pre-Pay Metering offers the flexibility of another payment option so your utility is viewed as a provider – not a collector. Let your customers be your agents for success.

Details

STREAMLINED OPERATIONS AND ENHANCED CUSTOMER SERVICE

Avoid the costs of writing off bad debt and collection services for delinquent customers

Enables immediate service activation once funds have been received, without delay, and without prioritised or after-hours truck rolls

Supports application of business rules for any utility or regulatory policies regarding disconnects during high or low temperature conditions, particular times of day (late night or early morning), holidays, etc.

Reduces mental anguish of utility staff dealing with payment issues and disconnections

Enhances safety of utility personnel by reducing frequency of in-person payment collection after disconnection events

A CONSISTENT USER EXPERIENCE ACROSS DESKTOPS, TABLETS AND MOBILE DEVICES
Convenient customer billing and payment options 
CUSTOMISABLE NOTIFICATIONS FOR USAGE THRESHOLDS AND PAYMENT BALANCES
Better information about energy usage and fewer surprises for your customers
CUSTOMER/MEMBER EMPOWERMENT

Monitor remaining balance and schedule automatic deposits

Align utility payments to paycheque or direct deposit schedules

Eliminate the risk of late fees, accrued interest and service interruption

Select from cheque, credit or debit payment options

Ability to pay down utility debt over time as portion of each payment transaction

Set energy saving goals and event markers for energy use

Reduce or eliminate high initial deposits

PRE-PAY REVENUE ARRIVES IN ADVANCE OF CONSUMPTION
Enables investment, cash flow management and increased returns
REMOTE DISCONNECT AND RECONNECT CAPABILITY WITH AMI METERS
Enhances productivity and reduces personnel requirements
SUPPORT OF THIRD-PARTY PREPAID SOLUTIONS
Eaton’s Yukon ODMS and AMI/Smart Grid solutions support integration with prepaid metering applications of other vendors as well, including numerous CIS providers. Contact Eaton for additional information
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