Emergency lighting services from a world leader

Services

Emergency lighting solutions can be challenging to understand, and ensuring the safety of your people and property requires extensive knowledge. As a market-leading emergency lighting provider, we’re constantly working to ensure that our service standards meet your precise needs. This is based on our more than 50 years’ experience as an emergency lighting specialist. Any potential defect can have serious consequences on the safety of the installation. That's why Eaton can assure you that your building’s safety system is there when you need it most.

Through our services portfolio, we are your partner from the design to the maintenance of your safety installation. Both our products and our services comply with the latest standards and ensure safe evacuation. Eaton's support ensures that your equipment is running at peak performance, with our trained service team on hand to minimise risks by detecting and addressing problems before they happen.

Our daily mission is to offer you solutions for new projects, renovations and extensions and to assist you in their implementation. We use our specialist know-how to provide you with financially viable solutions that combine regulatory compliance, technical feasibility and long-term durability.

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Overview Services Support

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Start with the leader - as one of the world’s leading suppliers of emergency lighting systems, we have the right tailor-made solutions for your needs

Bespoke product development to implement customer requirements from concept to production.
We have experienced project design, customer support and technical service teams on site to provide you with complete lighting solutions.
Eaton offers customers and partners a network of technicians for the commissioning and on-site maintenance of safety systems. Because in addition to the right products, safety is also built through an efficient service environment.

With test and design capabilities on site, our energy-efficient products and innovative technologies help to lower operating and maintenance costs, with solutions that maximise the available space and enhance user experience, whilst ensuring compliance with all relevant safety legislation.
Our dedicated team of trained, highly skilled engineers have years of experience in creating service and maintenance contracts that are tailored to your individual requirements.

Checking emergency lighting systems in a cold food store

From start to finish, discover how Eaton can support at every step of the process

We have developed an extensive support network, designed to meet the needs of your project and give you peace of mind.

System choice

We help you select the emergency lighting system that is best suited to your operating environment.

Project planning & design

By telephone, via our call centre or on site with the help of our technical sales teams in the field, our expert 'Studies and Projects' department will guide you through your project to ensure safety and reduce cost.

Installation support

Our service technicians will help you with installing and programming your EL system. We also provide online tutorial videos to teach you how to program your EL system.

Commissioning & training

Before your emergency lighting system is commissioned, we thoroughly check the connectivity to ensure that it will provide reliable lighting during all types of electrical disturbances.

Maintenance contracts

Eaton offers a variety of maintenance contract options to ensure that your emergency lighting equipment is in top working condition. Our service structure is divided into basic, comfort and premium services to ensure peace of mind for your project.

Telephone support

Have a question? Eaton’s technical support is at your service to answer any questions you may have. Telephone support is included in all maintenance agreements.

Eaton's Soest EMC testing facility for emergency lighting

Eaton has a long history of expertise in the life safety industry with a commitment to delivering market-leading solutions

Innovation, tests and compliance for more reliability - we constantly innovate for contemporary design and technologies. Our customers’ light engineering requirements are fully tested at our in-house laboratories.

We also expose newly developed products to extreme conditions and life-cycle testing. As proof of our commitment to quality, Eaton’s emergency lighting manufacturing facilities are ISO 9001 certified. Most of our products and complete systems are also third-party certified.

Learn about our state-of-the-art facilities

Specifications

Service packages that are specifically designed for your project

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SAFE contract

The SAFE contract offers complete 24/7 coverage for your facility and its occupants. The CGLine+ system is monitored by a team of Eaton technicians who will be notified directly of any anomalies or inconsistencies.

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ONEATON contract

The ONEATON contract allows you to combine your safety solutions on the same product and service contract. This offers logistical simplicity, and depending on the size and type of the shared contract may also reduce costs.

LIFETIME contract

The LIFETIME contract ensures the safety of your system for five or ten years. This extends the life of the product and provides peace of mind throughout your project.

How does each service package compare?

	SAFE	ONEATON	LIFETIME
Building size	Small-medium	All	Medium-large
24/7 surveillance of your emergency lighting system.
One contract for all your life safety systems (fire and emergency lighting).
Replacement luminaires discounted by 20% during the second half of your contract.
Ease of access to replacement luminaires directly from the manufacturer.

Are you a building owner? Extend your warranty for free by registering online

We offer you a free one-year warranty extension for your emergency lighting system. The first step to extending your warranty is to register within the first six months of installation.

Or are you an installer? We offer you a free maintenance visit during the first year of operation of your system

We offer a maintenance visit within the first year of installation to ensure safe and secure facilities. The first step in this partnership is to register the project online as soon as it is installed.

Contact Sales Support

Phone Tech Support

+44 (0) 1243 810 500

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.

Emergency lighting services